Axum Support

Our support programme has one simple objective: Keeping your system running.

Key Benefits

• An online Help Desk where issues can be recorded and tracked. Each client is given a secured login account, which enables them to log new issues, investigate the progress of submitted issues.
• A dedicated low cost IP telephone number and an email address for more urgent issues.
• A dedicated online area where clients can find training videos and manuals, “how to” tips, as well as a vast repository of information and reference material.
• Real-time technical support where, with your approval, we can access any of your staff workstations so we can see and experience what they are experiencing, and hence reach a speedy resolution of the issue.
• Free Axum software upgrades.